Support

Something not working, or an idea for the app? Email rzayev558@gmail.com — a real person reads it, usually within a couple of days.

Where is my data?

On your device only. Loop has no account and no servers. That also means deleting the app deletes your projects, stash and patterns — there's no cloud copy to restore from, so keep the app installed if you want to keep your work.

Managing a Loop Plus subscription

Subscriptions are billed by Apple, not by us. To view, change or cancel: open the Settings app → tap your name → Subscriptions → Loop. Cancelling at least 24 hours before the period ends stops the next renewal; you keep Plus until the current period runs out.

I paid but Plus isn't showing

Open the paywall in Loop and tap Restore purchases, making sure you're signed in with the same Apple Account you bought it with. If it still doesn't appear, email us and we'll sort it out.

Refunds

Apple handles all refunds. Request one at reportaproblem.apple.com.